PLAYER SAFETY
Gaming should always be fun — never a source of stress or financial hardship. pera63 is committed to giving every Filipino player the tools, information, and support they need to keep their gaming experience safe and enjoyable.
pera63 is strictly for players aged 21 years and above. This is a legal requirement under Philippine gaming regulations.
At pera63, we genuinely care about the well-being of every player on our platform. Whether you're spinning slots, playing bingo, or watching the PBA live, gaming at pera63 is meant to be a fun, relaxing activity — not a way to make money or escape from problems.
We know that for most Filipino players, online gaming is a perfectly enjoyable hobby. But we also recognize that for some people, gambling can become a problem. That's why pera63 has built a comprehensive responsible gaming framework that gives players real control over their gaming habits — and provides a clear path to help for those who need it.
Our responsible gaming program is built around three core principles: prevention (keeping problems from developing in the first place), protection (giving players tools to stay in control), and support (connecting players who need help with the right resources).
pera63's responsible gaming tools are available to all registered players at no cost. You can set limits, take breaks, or request self-exclusion at any time through your account settings or by contacting our support team.
Honest with yourself? Check any statements that apply to your gaming habits:
I sometimes spend more money on gaming than I planned to.
I chase losses — I keep playing to try to win back money I've lost.
Gaming has caused arguments with family or friends.
I feel anxious or irritable when I'm not able to play.
I've borrowed money or sold items to fund my gaming.
I hide my gaming activity from people close to me.
If you checked even one of these, it may be time to use pera63's responsible gaming tools or seek support. There's no shame in asking for help.
These tools are built directly into your pera63 account. Use them anytime — no questions asked.
Set a daily, weekly, or monthly cap on how much you can deposit into your pera63 account. Once set, limits take effect immediately. Increasing a limit requires a 7-day cooling-off period.
Define the maximum amount you're comfortable losing in a given period. pera63 will automatically restrict further play once your loss limit is reached for that period.
Set a maximum session duration. When your time is up, pera63 will display a reminder and log you out automatically if you choose. Helps you stay aware of how long you've been playing.
Take a short break from gaming — 24 hours, 7 days, or 30 days. During a cool-off period, you cannot log in or place bets. Your account and balance remain intact.
Request a longer break of 6 months, 1 year, or permanent self-exclusion from pera63. During self-exclusion, your account is fully suspended and you will not receive any marketing communications.
Enable periodic pop-up reminders that show how long you've been playing and how much you've wagered in the current session. A simple nudge to stay grounded and in control.
To activate any of these tools, go to Account Settings → Responsible Gaming after logging in to pera63, or contact our support team directly.
No exceptions. No workarounds.
Under Philippine law and PAGCOR regulations, online casino and sports betting services are restricted to individuals who are at least 21 years of age. pera63 takes this requirement seriously and enforces it at every stage of the player journey.
During registration, all players are required to confirm that they are 21 or older. Before any withdrawal can be processed, pera63 requires full KYC (Know Your Customer) verification, which includes submission of a valid government-issued ID showing your date of birth. Accounts where the player is found to be under 21 will be immediately suspended, all funds will be frozen pending review, and the matter will be reported to the relevant authorities.
If you are a parent or guardian and you believe a minor in your household has accessed pera63, please contact our support team immediately. We also strongly recommend using parental control software to restrict access to gambling websites on shared devices.
Underage gambling is illegal in the Philippines. pera63 will not hesitate to close accounts and report violations to PAGCOR and law enforcement where minors are found to have accessed the Platform.
Problem gambling can affect anyone — regardless of age, income, or background. Knowing the warning signs is the first step toward getting help. Watch out for these behaviors in yourself or someone you care about:
Most Filipino players enjoy pera63 responsibly. Here are some practical habits that help keep gaming fun and under control:
Decide how much you can afford to lose before you start. Treat it like entertainment spending — once it's gone, stop. Never gamble with money you need for bills, food, or family.
Step away from the screen regularly. Set a timer, grab a snack, or chat with family. Long uninterrupted sessions make it harder to stay in control of your spending.
The house always has an edge. Treat any winnings as a bonus, not an expectation. If you find yourself playing primarily to make money, that's a sign to take a step back.
Avoid gaming when you're stressed, upset, drunk, or exhausted. Emotional states impair judgment and can lead to impulsive decisions you'll regret later.
Self-exclusion is a powerful tool for players who feel they need a longer break from gambling. Here's how it works at pera63:
Access your account and navigate to Account Settings, then select the Responsible Gaming section.
Select your self-exclusion duration: 6 months, 1 year, 3 years, or permanent exclusion from pera63.
Confirm your identity and submit the request. Self-exclusion takes effect within 24 hours and cannot be reversed during the chosen period.
pera63 will suspend your account, remove you from all marketing lists, and ensure you cannot log back in until your exclusion period ends.
Need help right now? If you'd prefer to request self-exclusion by speaking with someone directly, contact the pera63 support team via live chat or email at [email protected]. Our team is available 24/7 and will process your request promptly and without judgment.
pera63 operates in alignment with PAGCOR's responsible gaming guidelines, ensuring our player protection measures meet Philippine regulatory standards for online gaming operators.
Our customer support team receives regular training on responsible gaming practices and problem gambling awareness, so they can identify at-risk players and respond with empathy and appropriate guidance.
Once a player activates self-exclusion or a cool-off period, pera63 immediately removes them from all promotional and marketing communications. No bonus offers, no re-engagement emails.
pera63 uses automated systems to monitor gameplay patterns that may indicate problem gambling behavior. Players flagged by these systems may receive proactive outreach from our responsible gaming team.
All responsible gaming settings — deposit limits, loss limits, session timers, and self-exclusion — are protected by account authentication to prevent unauthorized changes by third parties.
At pera63, responsible gaming is not just a compliance checkbox — it's a genuine commitment. We would rather lose a player's business than see them harmed by problem gambling.
If you or someone you know is struggling with problem gambling, reaching out is the bravest thing you can do. The following organizations provide free, confidential support for Filipino players and their families. Contact details are provided as plain text — please look them up directly.
The Philippine Amusement and Gaming Corporation (PAGCOR) maintains responsible gaming resources and an exclusion registry for Filipino players. Visit the official PAGCOR website for more information on their responsible gaming programs.
The NCMH in Mandaluyong City provides mental health services including counseling for behavioral addictions. Their crisis hotline is available for Filipinos in Metro Manila and nationwide. Search "NCMH Philippines" for current contact details.
Our own support team is available 24/7 to help you activate responsible gaming tools, discuss your options, or simply listen. Reach us via live chat in your pera63 account or by email at [email protected].
Enjoy all the excitement of slots, bingo, live casino, and sports betting — with the peace of mind that pera63 has your back every step of the way.
For players aged 21 and above only. Gambling can be addictive — please play responsibly.