pera63 Frequently Asked Questions

The minimum age to register and play at pera63 is 21 years old. This is a strict legal requirement under Philippine gaming regulations and PAGCOR guidelines. We verify player ages during the KYC process. Any account found to belong to a player under 21 will be immediately suspended and all funds frozen pending review. We take underage gambling very seriously.

pera63 requires the following for KYC verification:

• A valid government-issued photo ID (Philippine passport, SSS ID, UMID, driver's license, or PhilSys national ID)
• A clear selfie holding your ID
• Proof of address (utility bill, bank statement, or barangay certificate dated within the last 3 months)

Documents are reviewed within 1–3 business days. You'll receive an email notification once your verification is complete.

No. pera63 strictly allows only one account per player. Creating multiple accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the password reset function or contact our support team for assistance.

On the pera63 login page, click "Forgot Password?" and enter the email address associated with your account. You'll receive a password reset link within a few minutes. Check your spam folder if it doesn't arrive. The reset link is valid for 30 minutes. If you continue to have trouble accessing your account, contact our 24/7 support team.

pera63 supports a wide range of Philippine-friendly payment methods, including:

• E-wallets: GCash, PayMaya
• Online banking: BPI, BDO, Metrobank
• Cards: Visa, Mastercard

All transactions are processed in Philippine Peso (₱). We are continuously working to add more local payment options for the convenience of Filipino players.

The minimum deposit at pera63 is ₱100 for most payment methods, including GCash and PayMaya. Bank transfer minimums may vary depending on your bank. There is no maximum deposit limit, though large deposits may require additional verification for security purposes. Deposits are credited to your pera63 account instantly in most cases.

GCash and PayMaya deposits are credited instantly in most cases. Bank transfers (BPI, BDO, Metrobank) may take 15 minutes to 2 hours depending on your bank's processing times. Card deposits are typically instant. If your deposit hasn't appeared after 2 hours, please contact pera63 support with your transaction reference number and we'll investigate promptly.

pera63 does not charge any fees on deposits. However, your payment provider (e.g., your bank or GCash) may apply their own transaction fees. We recommend checking with your payment provider before making a deposit. All amounts credited to your pera63 account reflect the full amount received by us after any provider fees.

To withdraw from pera63, log in to your account and navigate to the Cashier → Withdraw section. Select your preferred withdrawal method, enter the amount, and confirm. Your KYC verification must be complete before any withdrawal can be processed. Withdrawals are sent to the same payment method used for your most recent deposit where possible.

Withdrawal processing times at pera63 are as follows:

• GCash / PayMaya: Within 1–4 hours
• BPI / BDO / Metrobank: 1–3 business days
• Visa / Mastercard: 3–5 business days

Processing times may be longer during peak periods or if additional verification is required. You'll receive an email notification when your withdrawal has been processed.

The minimum withdrawal amount at pera63 is ₱500. There is no maximum single withdrawal limit, though very large withdrawals may be processed in batches or require additional security verification. If you have a large withdrawal pending, our finance team may contact you directly to confirm the transaction.

Common reasons for a delayed withdrawal include: incomplete KYC verification, active bonus wagering requirements that haven't been met, a security review triggered by unusual account activity, or a mismatch between your withdrawal method and your verified identity. If your withdrawal has been pending for longer than the expected timeframe, contact pera63 support with your withdrawal reference number.

pera63 offers a comprehensive game library designed for Filipino players, including:

• Slot games – hundreds of titles from leading providers
• Bingo – classic and modern bingo variants
• Lucky Neko – popular Asian-themed slot experience
• HRG Live – live dealer games with real-time streaming
• pera63 Casino – full live casino suite including roulette, blackjack, and baccarat
• Sports betting – PBA, NBA, UFC, boxing, sabong, and more

Yes. All games on pera63 use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are regularly audited by independent testing laboratories. Live dealer games are streamed in real time from professional studios, ensuring complete transparency. pera63 is committed to providing a fair gaming environment for all Filipino players.

Absolutely. pera63 is fully optimized for mobile play. You can access all games directly through your mobile browser — no app download required. The platform works smoothly on Android and iOS devices. Simply visit pera63.com on your phone's browser, log in, and start playing. The mobile experience is designed to be fast and responsive even on slower Philippine mobile data connections.

pera63 offers a generous welcome bonus for new Filipino players on their first deposit. The exact bonus terms, including the match percentage and minimum deposit requirement, are displayed on the promotions page within your account after registration. All bonuses are subject to wagering requirements — please read the full bonus terms before claiming to understand how to convert bonus funds into withdrawable cash.

Wagering requirements (also called playthrough requirements) specify how many times you need to bet your bonus amount before you can withdraw any winnings derived from it. For example, a ₱1,000 bonus with a 20x wagering requirement means you need to place a total of ₱20,000 in bets before the bonus converts to real withdrawable cash. Different games contribute different percentages toward wagering — slots typically contribute 100%, while table games may contribute less. Always check the specific bonus terms in your pera63 account.

Most bonuses at pera63 are credited automatically when you meet the qualifying conditions — such as making a minimum deposit of a specified amount. Some promotions require you to enter a bonus code during the deposit process. You can view all available promotions and their claim instructions in the Promotions section of your pera63 account after logging in. If a bonus hasn't been credited after meeting the conditions, contact our support team.

Yes. If you prefer to play without bonus funds and their associated wagering requirements, you can opt out of bonuses in your pera63 account settings. Once opted out, deposits will not automatically trigger bonus credits. You can re-enable bonus eligibility at any time. Note that once a bonus has been credited to your account and you have started wagering with it, it generally cannot be removed — so make sure to opt out before depositing if you don't want the bonus.

You can set daily, weekly, or monthly deposit and loss limits directly from your pera63 account. Go to Account Settings → Responsible Gaming after logging in. Limits take effect immediately once set. Reducing a limit is instant, but increasing a limit requires a mandatory 7-day cooling-off period to ensure the change is a considered decision. We strongly encourage all players to set limits that reflect their personal budget.

Self-exclusion is a tool that allows you to voluntarily suspend your pera63 account for a set period — 6 months, 1 year, 3 years, or permanently. During self-exclusion, you cannot log in, deposit, or place bets. pera63 will also remove you from all marketing communications. To request self-exclusion, go to Account Settings → Responsible Gaming, or contact our support team directly. Self-exclusion cannot be reversed during the chosen period, so please consider your decision carefully.

If you or someone you know is struggling with problem gambling, help is available. PAGCOR maintains responsible gaming resources and an exclusion registry for Filipino players — visit the official PAGCOR website for details. The National Center for Mental Health (NCMH) in Mandaluyong City also provides counseling for behavioral addictions. You can also reach pera63's own support team 24/7 via live chat or at [email protected] — we're here to help without judgment. For more information, visit our Responsible Gaming page.

Yes. pera63 offers a Cool-Off Period feature that lets you pause your account for a shorter duration — 24 hours, 7 days, or 30 days — without committing to a full self-exclusion. During a cool-off period, your account is temporarily suspended and you cannot log in or place bets. Your account balance and history are preserved. This is a great option if you feel you need a short break to reset. You can activate a cool-off period from Account Settings → Responsible Gaming.